Privacy Policy

INTRODUCTION

Aerové respects your privacy and attaches great importance to the protection of your personal data. With this privacy statement we inform you about how we handle your personal data when you visit our website, regardless of where you visit the site from, or when you have direct contact with Aerové, one of our affiliates, or one of our sales partners.

We explain your privacy rights and how you are legally protected.

CONTROLLER

When we use the words “Aerové”, “we”, “us” or “our” in this privacy policy, we are referring to:

Aerové B.V.
the Netherlands
Chamber of commerce registration number 86746308

Aerové is the controller of the personal data collected via this website.

If you have direct contact with an Aerové sales partner, this partner is the controller of the personal data collected during this contact.

PERSONAL DATA SUPERVISOR

We have not appointed a data controller responsible for overseeing questions related to this privacy statement.

If you have any questions about this privacy statement or if you wish to exercise your legal rights, please contact Aerové using the details below.

www.aerove.life

Aerové only answers questions related to data protection. Please send your messages in English.

SUPERVISORY AUTHORITY

You also have the right to make a complaint with the competent supervisory authority at any time.

THE DATA WE COLLECT ABOUT YOU

Personal data is any information about an individual from which that person can be identified. This does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you. We have grouped this data as follows:

– Identity data: such as first name, last name, username or similar identifier, marital status, title, date of birth and gender.
– Contact data: such as address, e-mail address and telephone numbers.
– Technical data: this includes your IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, the operating system and platform and other technology of the devices you use to access to this website.
– Usage data: this includes information about how you use this website.
– Marketing and Communications Data: this includes your preferences to receive marketing material from us and third parties and your communication preferences.

We do not collect any special categories of personal data about you, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We also do not collect data about any criminal convictions and/or offences.

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different ways to collect data from and about you, such as:

– Direct interaction. You may give us your Identity, Contact and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
– Automated technologies or interactions. Through your interaction with our website, we automatically collect technical data about your equipment, surfing behavior and surfing patterns. We collect this personal data through cookies, server logs and other similar technologies. Please see our cookie policy for more information on this.
– Third parties. We may receive personal data about you from various third parties worldwide.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

Below you will find a description of all the ways in which we may use your personal data and which of the legal bases we rely on to do so. Where appropriate, we have identified our legitimate interests.

Please note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please contact us if you would like to know which specific legal ground we are relying on to process your personal data where there is more than one ground set out in the definitions below.

– Purpose-Activity: Notifying you about changes to our privacy statement
– Type of data: Identity – Contact – Marketing and Communication
– Lawful basis for processing including basis of legitimate interest: Performance of a contract with you – Necessary to – comply with a legal obligation – Necessary for our legitimate interests (e.g. to keep our records up to date)
– Retention period: 12 months
– Purpose-Activity: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and data hosting)
– Type of data: Identity – Contact – Technical
– Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (for running our business, provision of administrative and IT services, network security, fraud prevention and in the context of a business reorganization or exercise to change the structure of the group) – Necessary to comply with a legal obligation.
– Retention period: 12 months
– Purpose-Activity: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
– Type of data: Technical – Use
– Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to identify types of customers for our products and services, to keep our website up to date and relevant, to develop our business and to improve our marketing strategy)
– Retention period: 24 months
– Purpose-Activity: To provide you with marketing communication and information about our company and products
– Type of data: Identity – Contact – Marketing and Communication
– Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to develop our products/services and grow our business) – Consent
– Retention period: Follows notification that the person no longer wishes to receive marketing messages.
– Purpose-Activity: To be able to reply to you directly after you have contacted us.
– Type of data: Identity – Contact – Subject of your message, Marketing and Communication.
– Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests, including to answer your request – Consent.
– Retention period: 48 months after the last communication.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we can reasonably assume that we need it for another reason and that reason is compatible with the original purpose. If you would like an explanation of how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in accordance with the rules above, where this is required or permitted by law.

DATA RETENTION

We will only retain your personal information for as long as reasonably necessary to fulfil purposes for which we collected the information, including for the purpose of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint, or if we reasonably believe that a dispute may arise within the relationship we have with you.

To determine the appropriate retention period for personal data, we take into account the amount, nature and sensitivity of the personal data. We also consider the potential risk of unauthorized use, or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means. Finally, we consider applicable legal, regulatory, tax, accounting and other requirements.

Details of the retention periods for different aspects of your personal data can be found in the text above.

MARKETING

You can ask us to stop sending you marketing messages at any time by unsubscribing via the link you will find in the (marketing) messages sent to you, or by contacting us. When you opt out of receiving these (marketing) messages, this will not apply to the personal data we have received as a result of the activities/purposes described above.

DISCLOSURE OF YOUR PERSONAL DATA

If you agree, we may share your personal data with internal and external third parties.

In any cases, we ask all third parties to respect the security of your personal data and to treat it in accordance with the law.

We do not allow our third party service providers to use your personal data for their own purposes and only allow them to process your personal data for the specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

We may share your personal data within our group of companies. This may mean that your data ends up outside the European Economic Area (EEA).

Some of our external third parties are located outside the EEA, so your personal data may be transferred outside the EEA or Switzerland for processing by these companies.

Whenever we transfer your personal data outside of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is impremented:

– We transfer your personal data to countries where personal data is adequately protected according to the European Commission.
– Where we use certain service providers, we apply the standard contractual clauses approved by the European Commission that ensure that adequate protection of personal data is provided. Additional measures are taken if necessary.

COOKIES AND THIRD PARTY LINKS

You can set your browser to refuse all or some (browser) cookies, or to warn you when websites set or read cookies. If you disable or refuse cookies, please note that some parts of this website may no longer be accessible or not function properly. More information about the cookies we use can be found on our website.

Our website may contain links to external websites, applications and plug-ins. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We have no control over these external websites and are not responsible for their privacy statements. When you leave our website, we recommend that you read the privacy statement of each website you visit.

YOUR LEGAL RIGHTS

Under certain circumstances, you have the following rights under data protection law in relation to your personal data:

– Request access: Access to your personal data (commonly known as a “data subject access request”). This allows you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
– Request correction: This allows you to have any incomplete or inaccurate information we hold about you corrected, although we may need to verify the accuracy of the new information you provide to us.
– Request erasure of your personal data: This allows you to ask us to delete your personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete your personal data where you have successfully exercised your right to object to processing (see below). You can also request that we delete your personal data if we have processed your data unlawfully, or if we are required to delete your personal data to comply with local law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
– Object to processing of your personal data: Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object on this ground because you believe your fundamental rights and freedoms are being compromised you can object to the processing of your personal data. You also have the right to object when we process your data for direct marketing. In some cases, we can demonstrate that we have compelling legitimate grounds to process your information that override your rights and freedoms.
– Request restriction of processing of your personal data: This allows you to ask us to suspend the processing of your personal data in the following scenarios:

– If you want us to determine the accuracy of your data.
– When we use your data in an unlawful way, but you do not want us to erase it.
– When you want us to keep the data even if we no longer need it because you want to establish, exercise or defend legal claims.
– You have objected to our use of your data, but we need to check whether we have overriding legitimate grounds for using it.
– Request the transfer of your personal data to yourself or to a third party.
– We will provide to you, or a third party chosen by you, your personal data in a structured, commonly used, (machine) readable format. Please note that this right only applies to automated data that you have given us permission to use, or where we have used the data to perform a contract with you.
– Withdraw your consent where we rely on your consent to process your personal data.
– However, this does not affect the lawfulness of the data processing that was carried out before you revoked your consent. If you withdraw your consent, we may not be able to offer certain products or services. If this is the case, we will inform you about this when you withdraw your consent.

If you wish to exercise any of the above rights, please contact us.

No fee usually required.

You often do not have to pay a fee to access your personal data or to exercise other rights. However, we may charge you a reasonable fee if your request is clearly unfounded or excessive. We can also refuse to comply with your request in those circumstances.

WHAT WE MAY NEED FROM YOU

We may need to ask you for specific information to help us confirm your identity and ensure your right to access your personal data, or to exercise any of your other rights. This is a security measure to ensure that your personal data is not disclosed to any person or party who is not entitled to receive it. We may also contact you to request further information in connection with your request to speed up our response.

TIME LIMIT TO RESPOND

We do our best to answer all legitimate requests within one month, but this is not binding. For example, if your request is very complex or you have submitted multiple requests, this can sometimes take longer than a month.

YOUR DUTY TO INFORM US OF CHANGES

It is important that the personal data we hold about you is accurate and up to date. Please keep us informed of any changes to your personal information during our relationship with us.

CONTACT AEROVÉ

If you have any questions or comments about this policy, our privacy practices or your communication with Aerové, please contact us in writing or by email:

Aerové B.V.
Anninksweg 4A
7557 AG Hengelo

Email: [email protected]

Aerové only answers questions related to data protection. Please send your messages in English.

These privacy terms were last updated in January 2023.